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‎05-21-2020 03:28 PM

HP Recommended
Product: Hp officejet 4630

Printer says cannot print from my desktop it is properly connected error message reads instant ink problem. I go to website and I don't find any explanations. Please what do I do. I work from home I need to print documents.

1 person had the same question
1 REPLY 1

‎05-22-2020 08:39 AM

HP Recommended

Hi @Mercedes12368

Welcome to the HP Support Community. I'd be happy to assist you.

 

Make sure the printer is connected to the internet.

 

Restart the wireless router, the printer, and the PC and try printing.

 

If the issue persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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