Error message whenever I try and sign into HP Instant Ink

[Mel1031]

I've tried to sign into my HP Instant Account for a few weeks now, but keep receiving the same error message:  

Something unexpected happened

We're sorry, but something went wrong.  Sign out of this account now and try signing in again later.

I've reset my password and still no luck, even tried 3 different devices to sign in.

Please help?

Many thanks

[Betty0610]

@Mel1031

Welcome to the HP Support Community.

Let's remove and web services:

To remove Web Services 1. From the printer control panel display, touch ( ePrint ), and then touch (Web Services Settings). 2. Touch Remove Web Services. 3. Touch Yes to confirm.

To set up Web Services using the printer control panel 1. From the printer control panel display, touch HP Printables. 2. Touch Enable Web Services.

3. Touch Accept to accept the Web Services terms of use and enable Web Services. 4. In the Auto Update screen, touch Yes to allow the printer to automatically check for and install product updates.

NOTE: If a printer update is available, the printer downloads and installs the update, and then restarts. You have to repeat the instructions from step 1 to set up Web Services.

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network.

5. When the printer is connected to the server, the printer prints

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!