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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎03-24-2024 04:44 PM

HP Recommended

Tried to enrol to Instant Ink for the first time ever, get to the final part ("Lets Finish setting up Instant Ink. Confirm your printer and plan) within the HP Smart app, then when I click "Connect this Printer to Instant Ink", I then get the message "To complete your enrolment, review and accept the HP Instant Ink Terms of Service." which I then put a tick in the box, and when I click "Start Paid Service", I then get the subject mention error message - "We are unable to connect your printer to finish instant ink enrollment. your payment method will not be charged"

 

I have checked latest firmware, etc and all if fine.  This is horrible!  I was able to print some pages approximately 10 and all of a sudden get an error message stating I need to enroll.  Why would I need to enroll if printer was already enrolled and now suddenly not enrolled!  I uninstalled and reinstalled same thing.  Help this is frustrating and should not have such poor service!

 

All i can then do is click the Return Home button. Tried rebooting PC, restarting printer, same everytime. 

 

Suggestions/advice welcome.

1 REPLY 1

‎03-27-2024 06:28 AM

HP Recommended

Hi @cfrobert,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

 

I request you to share all the details in a private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rachel571 

HP Support

.
Sneha_01- HP support
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