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‎08-23-2020 06:10 PM

HP Recommended

HP Envy Photo 6255.  Received instant ink color cartridge.  Replaced it and immediately got error message to reinstall it.  Did so, but same message  again and again.  Instructions said to replace cartridge "as shown".  Where does it "show" that info?  I now have no additional cartridges to replace either of the two.  

1 REPLY 1

‎08-26-2020 08:01 AM

HP Recommended

@TSLSD, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

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TEJ1602
I am an HP Employee

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