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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎05-21-2024 03:57 AM

HP Recommended
Product: HP DeskJet 3630 All-in-One Printer
Operating System: Microsoft Windows 11

My HP printer is properly connected to the internet, works in all respects except that the "Estimated ink supply levels" in HP Smart are wrong - black simply printed dots, and eventually nothing - yet "estimated" as 80% full. I print rarely. Having followed all the links through many pages, I cannot find how to order replacement Instant Ink. Everything is up-to-date.
Does anyone in the UK know how to get new ink, please?
Many thanks
David  21 May 2024

1 REPLY 1

‎05-22-2024 01:01 PM

HP Recommended

Hi @DdeCW,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

 

I request you to share all the details in a private message. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

 

Rachel571 

HP Support

.
Sneha_01- HP support
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