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‎01-28-2020 10:09 PM

HP Recommended
Product: HP Tri Color 22 Cartridge in wrapper
Operating System: Microsoft Windows 10 (64-bit)

I had to replace my old printer , so I still have a HP Tri Color 22 Cartridge that is sealed in the wrapper. I have the box, but it has been opened, because I used the black cartridge. I would like to exchange The Tri Color 22 for a HP Tri Color 63 to fit my HP OfficeJet5255. Is this possible? When I switched from an  Epson Printer, I had over $150 worth of ink I couldn't do anything with. I do not want to have this happen seeing that I am using the same brand of printer this time. Thanks for any suggestions ...acustomer

1 REPLY 1

‎01-31-2020 11:14 AM

HP Recommended

@acustumer

 

Welcome to HP support community.

 

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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