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- HP Community
- Apps, Services & Software
- HP Instant Ink
- Exchanging a HP 22 ink cartridge for a 63 ink cartridge

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01-28-2020 10:09 PM
I had to replace my old printer , so I still have a HP Tri Color 22 Cartridge that is sealed in the wrapper. I have the box, but it has been opened, because I used the black cartridge. I would like to exchange The Tri Color 22 for a HP Tri Color 63 to fit my HP OfficeJet5255. Is this possible? When I switched from an Epson Printer, I had over $150 worth of ink I couldn't do anything with. I do not want to have this happen seeing that I am using the same brand of printer this time. Thanks for any suggestions ...acustomer
01-31-2020 11:14 AM
Welcome to HP support community.
I request you to talk to HP support.
They might have multiple options to help you with this.
- Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
- Select the country.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on "Show Options".
- Fill the web-form. A case number and phone number will now populate for you.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee