• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎08-17-2021 11:32 PM

HP Recommended
Product: HP Envy 4520 All In one
Operating System: macOS 10.12 Sierra

I am so confused. I am a teacher and have been printing in excess to get ready for the start of the school year, however I have received 4+ extra cartridges and had to upgrade my account to more pages because it said I was almost maxed out on my current plan page amount. How is they possible if I have several extra instant ink cartridges I haven’t used? I don’t mind having extras on hand and absolutely love how I can change my plan at any time to meet my current printing capacity needs, but I am also very curious as to why this is happening and if anyone else has experienced this. I also would hate to have to pay the fee per 10 pages over current plan limit when I have 2 black cartridges, 2 RTI color cartridges already and have 1 more of each just shipped. Not sure what to do about this and appreciate any help. Thanks so much!

1 person had the same question
1 REPLY 1

‎08-23-2021 02:54 PM

HP Recommended

@BreannD1926

 

Welcome to the HP Support Community.

 

This FAQ section should help you with your queries: https://instantink.hpconnected.com/au/en/l/faq?flow_name=rebrand_responsive#:~:text=Instant%20Ink%20....

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.