FREE INK PROGRAM

[Gatonsfoods]

how come it only shows 3 mos of free ink when offer is 6 mos

[VikramTheGreat]

Hi @Gatonsfoods,

Welcome to the HP Support Community.
 

Thank you for reaching out. I’d like to clarify one detail first, as HP currently has both the HP All-In Plan and HP Instant Ink, and the promotional terms can be different.

Are you contacting us about the HP All-In Plan or HP Instant Ink?

If this is regarding HP Instant Ink, could you also confirm:

• Where did you see the 6 months of free ink offer? Was it on the printer box, a promotional card, or the printer setup screen? 
• What does the offer currently show as 3 months? 
• If possible, share a photo or screenshot of the 6-month offer and the 3-month offer in a private message so we can review the promotion details. 

For an Instant Ink subscription, also send me your registered Instant Ink email address or the printer serial number associated with the subscription in a private message. Once I have those details, we can check the subscription information and help determine why the offer is showing 3 months instead of 6 months.

Here is the link to find the product serial number: Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.

Take care and have an amazing day!