Faulty Ink Cartridge 67/305

[vilegeidiott]

Cartridge replacement won't load, Followed all troubleshooting tips to no avail. Used the last of what was left in the old cartridge, now that I have to print documents I can't because I don't have any ink available. I use the black 67/305 for my 4155e. So far, I haven't had any issues with the color 67/305

Please provide a replacement ASAP......

Thanks

[Hawks_Eye]

Hi @vilegeidiott,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how frustrating it is to be unable to print when you need to. Let's figure this out together.

• Does the printer display any specific error messages related to the black cartridge?
• Have you tried reinserting the black cartridge or cleaning the cartridge contacts?
• Is the black cartridge recognized in the printer settings, or does it show as missing or incompatible?

Meanwhile, perform the steps below if not done already. 

Clean the ink cartridge and carriage electrical contacts

Remove any debris or buildup from the contacts on the cartridges and in the carriage.

Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

Remove the cartridge indicated in the error message from the carriage.

Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.

Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.

Holding the cartridge by the sides, remove any protective tape that still might be on the contacts.

CAUTION: 

Do not touch the ink nozzles or the copper-colored electrical strip. Touching or trying to remove these parts can result in clogs, ink failure, and bad electrical connections.

Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge.

Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage.

Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot.

Repeat these steps for the other cartridge if it was indicated in the error message.

Close the door or lid to the cartridge access area.

If the error persists, clean the cartridge and carriage contacts a second time.

---------------------------------------

Are you enrolled in the instant ink program? If yes , I would need a few details. 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.