Faulty Instant Ink cartridge for HP Envy 5010

[mikehoping]

I have a faulty Instant ink cartridge  65/304. Struggling to find out how to get a replacement . I am going round in circles . HP ink has been perfect thus far but I am disappointed with how hard it is to get a solution

[Kumar0307 · Accepted solution]

@mikehoping, Welcome to the HP Support Community! I’m here to help.

To assist you better, do you get any errors?

Make sure the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

If the issue persists, to assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!