Faulty Instant ink catridge

[David2242]

Had colour and black cartridges delivered by HP,colour is fine but black is faulty.How do I get a replacement cartridge?

[TEJ1602 · Accepted solution]

@David2242, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[shellydk]

Hi, my instant ink cartridge stopped printing, even though ink levels looked good. I installed a new cartridge, and the printer is now working fine. I would like to be credited for the faulty cartridge.

[Kumar0307]

Hi @shellydk

Welcome to the HP Support Community. I'd be happy to assist you.

The new ink cartridge that you installed, is it an Instant Ink cartridge?

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Bumblesdad]

I have the same problem. My black ink cartridge has ink but now the printer won’t recognise it and says there’s a cartridge fault. It’s a genuine instant ink cartridge and I’ve followed all the advice given by the virtual agent and support to no avail. 
How can I get another black cartridge?

[Kumar0307]

Hi @Bumblesdad

Welcome to the HP Support Community.

What model printer are you using?

Is the color ink cartridge working fine?

To assist you better, I require additional information.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Keep me posted.

[MelZ73]

Auch ich,habe das Problem. Die Farbpatrone ist defekt.Ich habe sie durch eine gekaufte Patrone ersetzt und der Drucker tut seine Arbeit.  Nur funktioniert Instant Ink dadurch nicht mehr. Ich bitte um Austausch der defekten Patrone. 

[Kumar0307]

@MelZ73

Welcome to the HP Support Community. 

We advise you to post your question in English to ensure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question. 

Or, if you prefer, you can visit the HP Support website, to find the support channel for your region. 

Keep us posted.

[Deb914brown]

Hello,  can u help me with the same problem please?  Thank you

[Kumar0307]

Hi @Deb914brown

Welcome to the HP Support Community. To assist you better, I'd like to know the following:

• What model printer are you using?
• What is the error message that you get?
• Which ink cartridge is defective?
• Is the printer enrolled in Instant Ink and have you tried any troubleshooting steps?

Keep me posted for further assistance.