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‎04-28-2020 06:09 AM

HP Recommended
Product: envy 4500

Bought a genuine HP black ink cartridge (301 XL), printer reports 'incompatible cartridge'. It is clearly faulty, I have carried out all recommended solutions, to ne avail. How do I get a replacement?

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1 REPLY 1

‎04-30-2020 02:19 PM

HP Recommended

@Poshosh, Welcome to HP Support Community!

 

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the cartridge replacement

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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