Faulty ink cartridge and impossible to find anyway of contacting HP, using Instant Ink

[JRJ4]

Have checked printer, software, hardware etc. but we have a faulty cartridge.  Want to let HP know so that when I send it back for recycling it recognises we are down a cartridge.  Using Instant Inkplan.

used the WhatsApp but no one has replied to it.

[Max3Aj · Accepted solution]

@JRJ4, Welcome to HP Support Community.   

Thank you for posting your query, I will be glad to help you. 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.   

To locate your account, please provide 

Your registered email address 

Your Instant Ink account ID 

Serial number of your printer enrolled in instant ink 

Confirm your address, 

Please click on it. I hope this helps resolve this issue completely, Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say 

Take care and have a great day ahead! 
 

Regards, 
Max3Aj

[JRJ4]

Hi, how do I send a private message? Thanks

[Max3Aj]

@JRJ4. Thank you for your response. 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Regards, 

Max3Aj