Faulty ink cartridges causing major issues

[EpikCreate]

Ive had an "instant ink" subscription for over a year now. 

First of all, calling it instant ink is frankly laughable - Ive not had any ink for over a week. 

Ive had at least 8 cartridges fail to read when put in the printer. There is no way to report this, and if you talk to the chat bot, its terrible, it doesnt understand the issue and has the audacity to suggest maybe your subscription hasnt been paid. 

You cannot talk to a human, except through whatsapp, which means you will have to jump through a load of hoops to verify who you are. Then they are likely to tell you to reset it, turn it off and on again, rub it, blow it, cross your fingers etc.. its 2025, Ive done all of that before Ive gone through the pain of trying to get support. 

Why, for the love of god, is there not a report faulty cartridge button on my control panel? simple interface, each cartridge has a unique number. This would make the process easier to report. I am constantly stopped from printing because the instant ink is anything but instant. 

[Max3Aj]

Hi @EpikCreate, Welcome to the HP Support Community! We're thrilled to have you on board! 

Thanks for posting your query! We're here to help you get back up and running. That sounds incredibly frustrating, and I completely get why you're upset.

To better assist you, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.   

To locate your account, please provide 

Your registered email address 

Your Instant Ink account ID 

Serial number of your printer enrolled in instant ink 

Confirm your address, 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support