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HP DeskJet 2620 All-in-One Printer

The notification ‘ file not supported’ appears when I try to print from my iPad notebook so I am unable to print.

Also although my black ink cartridge looks only half full but my account says I am not in need of ink. Would like a replacement , but don’t know how to contact instant ink without a potentially expensive phone call. How close do Instant ink leave it before you run out?
Many thanks,

Liz 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Lizbet2,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

understand you are unable to print with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist you better:

  • May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
  • Is the blue Wi-Fi light solid on the printer? ( if the Wi-Fi Light is blinking then please re-connect the printer back to your Wi-Fi router - Restore Wi-Fi setup mode on your HP printer, Once you restore the network to defaults, then please follow the instructions on this link to connect the printer back to your PC.)
  • How far is the printer located from the WiFi router?
  • Do you have a dual-band router?
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
     

While you respond to that,  please follow the below steps to resolve the issue.

 

Remove HP Smart App from your phone:

  1. Touch and hold the app.
  2. Tap Remove App Remove App icon.

An iPhone screen showing the menu that appears when you touch and hold an app. Remove App is the third option in the menu.

 

An iPhone screen showing an app with the Remove icon in the upper-left corner of the app. There's also an Add button in the top left corner of the screen and a Done button in the top right corner of the screen.

  1. Tap Delete App, then tap Delete to confirm.

If the issue persists, then update the printer firmware and try adding the print on your iOS device again.

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.

You may also try using the Apple AirPrint feature to print.

Print with AirPrint

  1. Open the app that you want to print from.
  2. To find the print option, tap the app’s share icon reply icon orshare icon or tap  share icon.
  3. Scroll down and tap pinter iconor Print. If you can’t find the print option, check the app’s User Guide or Help section. Not all apps support AirPrint.
  4. Tap Select Printer and choose an AirPrint-enabled printer
  5. Choose the number of copies or other options, like which pages you want to print.
  6. Tap Print in the upper-right corner.

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

Hi @Lizbet2,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

understand you are unable to print with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist you better:

  • May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
  • Is the blue Wi-Fi light solid on the printer? ( if the Wi-Fi Light is blinking then please re-connect the printer back to your Wi-Fi router - Restore Wi-Fi setup mode on your HP printer, Once you restore the network to defaults, then please follow the instructions on this link to connect the printer back to your PC.)
  • How far is the printer located from the WiFi router?
  • Do you have a dual-band router?
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
     

While you respond to that,  please follow the below steps to resolve the issue.

 

Remove HP Smart App from your phone:

  1. Touch and hold the app.
  2. Tap Remove App Remove App icon.

An iPhone screen showing the menu that appears when you touch and hold an app. Remove App is the third option in the menu.

 

An iPhone screen showing an app with the Remove icon in the upper-left corner of the app. There's also an Add button in the top left corner of the screen and a Done button in the top right corner of the screen.

  1. Tap Delete App, then tap Delete to confirm.

If the issue persists, then update the printer firmware and try adding the print on your iOS device again.

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.

You may also try using the Apple AirPrint feature to print.

Print with AirPrint

  1. Open the app that you want to print from.
  2. To find the print option, tap the app’s share icon reply icon orshare icon or tap  share icon.
  3. Scroll down and tap pinter iconor Print. If you can’t find the print option, check the app’s User Guide or Help section. Not all apps support AirPrint.
  4. Tap Select Printer and choose an AirPrint-enabled printer
  5. Choose the number of copies or other options, like which pages you want to print.
  6. Tap Print in the upper-right corner.

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.