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‎04-16-2023 01:43 PM - last edited on ‎04-18-2023 04:01 PM by Retired

HP Recommended
Product: HP Officejet Pro 6830 e-All-in-One Printer

installed new yellow instant ink cartridge; received cartridge damaged error. removed cartridge and put it back in now receiving error that reads: cartridge can only used in printer that initially install. This is the printer that it was initially installed.

1 REPLY 1

‎04-19-2023 03:36 AM

HP Recommended

Hi @Cletus85,

 

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing cartridge issues with your HP Officejet Pro 6830 E-All-In-One Printer.

 

Please follow the steps listed below to clean the cartridge contacts.

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

2. Remove the cartridge indicated in the error message from the carriage.

3. Wipe the copper-colored contact on the cartridge with a lint-free cloth.

4. Reinstall the cartridge.

5. Repeat these steps for any other cartridges indicated in the error message.

6. Close the door or lid to the cartridge access area.

You may also refer to this document.

 

I hope this works.

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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