Formal Complaint - Undelivered Ink Cartridges and Refund Request

[MUV]

Dear Instant Ink Customer Service Team,

We are writing to formally complain about charges made to our account for the Instant Ink service.

Despite being charged for the service, we have never received the ink cartridges included in our subscription.

Due to the failure to deliver the products and the fact that we have paid for a service we have not been able to use, we have proceeded to cancel our subscription.

We therefore request the following:

•⁠ ⁠An investigation into the charges made to our account and the missing deliveries.
•⁠ ⁠A full refund of all amounts charged for ink cartridges that we never received.
•⁠ ⁠Written confirmation that our subscription has been cancelled and that the refund process has been initiated.

We expect a prompt response and a satisfactory resolution to this matter.

Should we not receive a satisfactory response, we reserve the right to consider further action to protect our rights as customers.

We look forward to your reply.

Kind regards,

MUV

[Raj_05]

Hi @MUV,

Thank you for reaching out to the HP Community. I understand your concern and want to ensure it is properly addressed.

We take these matters seriously and will help get this resolved. To allow me to investigate and escalate your case to the appropriate team, please send me a private message with the following details:

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For your privacy and security, please do not share any personal information in this public thread. Once I receive your message, I will ensure your case receives the necessary attention.