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‎04-21-2020 07:01 AM

HP Recommended
Product: OfficeJet Pro 9010
Operating System: macOS 10.15 Catalina

I just bought an OfficeJet Pro 9010 series printer and was going to use the instant ink free plan/feature.  I can select the free 15 pages per month plan initially but it is not listed anymore after I sign up and log in. It was my understanding that I could choose this plan when first signing up. I do not print much and the free plan was one of the major PROs when choosing HP.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-24-2020 08:56 AM

HP Recommended

rHi @Goldi80

Welcome to the HP Support Community. I understand you are not able to select the 15-page plan. I'd be happy to assist you.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!  s

KUMAR0307
I am an HP Employee

View solution in original post

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1 REPLY 1

‎04-24-2020 08:56 AM

HP Recommended

rHi @Goldi80

Welcome to the HP Support Community. I understand you are not able to select the 15-page plan. I'd be happy to assist you.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!  s

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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