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‎05-13-2021 10:13 AM - edited ‎05-13-2021 10:13 AM

HP Recommended

New printer arrived today from Amazon, offered with 4 months free trial but no sign of any promo code in or on the box. Reviews on Amazon say two additional months can be claimed and these codes were entered. Instant ink account only shows these two months in green on the right. How do I activate the four months I was promised please? Model is HP Envy Photo 6230

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-21-2021 01:16 PM

HP Recommended

I have credited 2 free months to your account, please log in and check if it shows up. Let me know! Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

 

Thanks! 🙂


I am an HP Employee

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5 REPLIES 5

‎05-14-2021 12:32 PM

HP Recommended

@nicanlee

 

Welcome to HP Support Community! 

 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

  

I have sent you a private message, reply to the message with your details. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link. 

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


I am an HP Employee

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‎05-21-2021 05:52 AM

HP Recommended

Hi betty0610, I tried to send a PM for an update on this and I received 'You have reached the limit for number of private messages that you can send for now. Please try again later.'

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‎05-21-2021 01:16 PM

HP Recommended

I have credited 2 free months to your account, please log in and check if it shows up. Let me know! Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

 

Thanks! 🙂


I am an HP Employee

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‎05-24-2021 03:20 AM - edited ‎05-24-2021 03:20 AM

HP Recommended

Clicking thumbs up presents me with Authentication Failed! Thanks for dealing with this for me Betty. Edit to say thumbs up now works.

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‎05-26-2021 01:31 PM

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day and stay safe!:)


I am an HP Employee

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