Free Instant Ink to existing account when replacing a printer

[Ian5041]

I am replacing my old HP printer with a new one. The new one comes with 3 months free instant ink. Can I transfer my current account, remaining time and accumulated pages to the new printer and still receive the 3 free months? If the answer is YES then how.

Thanks

[Hawks_Eye · Accepted solution]

Hi @Ian5041 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I'd like to help you with your Instant Ink issue.

Not to worry I'll do everything I can to help get this sorted for you. 😊

In order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number in a private message, and I'll look into this. 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[Ian5041]

Thanks for offer of help. I have now resolved the issue. 

[Hawks_Eye]

You are Welcome!

I am glad to hear your issue is resolved.

Thanks again for your confirmation, and we wish you an amazing day ahead! 😊

Regards, 

Hawks_Eye