Free ink trial 6 months

[Jenkinz123]

Product: HP 2722e

Hi,

I bought my printer from Amazon as it offers 6 Months free instant ink trial.

On set up I have only been given 3 months can someone please help ?

Thanks

[Dragon-Fur]

@Jenkinz123 

Update - Reorganize Content 

Move "What to do" to beginning of message

Welcome to the HP Community.

Check the box...If found, Check and read the leaflet included in the box..

Does the information say that

HP+ service is required to qualify for the extended Instant Ink Trial?

If Yes...

=====================================================================

Generally, the documents and websites do a better job explaining this...

Here goes...

First...

What to do?

• Wait here for one of our Community agents to find your request and respond.  Not always fast - usually works.

OR

• First, if you wish to do so:  Activate HP+ 

            Trouble? Contact HP+ Concierge Support and ask for help to register your printer with HP+

• Next, if you wish to do so: Sign up for an Instant Ink subscription (trial period). 

            Trouble?  Contact Instant Ink Support.

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HP+ 

Please see the correct and latest information available at the HP+ website

Translation of the information at the website...

HP+ and the Extended Instant Ink subscription trial

HP+ is related to Instant Ink in the sense that signing up for HP+ provides for an Extended Trial period of the Instant Ink subscription plan,

HP+ - What is it? 

There are limitations, benefits, responsibilities when you choose HP+ service.

For example, at this writing, HP+:

• HP+ includes an extended (longer) Warranty on your printer
• Requires that you always use HP genuine ink cartridges in the printer - Again, this is not "Instant Ink" - the requirement is that you use HP branded ink
• The printer must be connected to the Internet to allow monitoring by the HP+ Service
• HP+ service includes Concierge Service - with extra setup help and assistance

Visit the Website and READ the FAQ

HP+ Printing – Website / Information / FAQ

“Print Anywhere App” Supported on Select Printers

  HP Printers - Print Anywhere with the HP Smart App

1. Use Print Anywhere

Partial Excerpt:  Share your printer: Allow others to send remote print jobs to your Print Anywhere printer. Enable Private Pickup (HP+ printers only) to hold the print job until the person who sent it is near the printer.

If you need help with HP+

Contact HP+ Concierge Help

OR 

Open your HP+ Printer Homepage  > Concierge Help > Click the Contact Us link in the Orange box

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Instant Ink - Trial or Subscription

What is Instant Ink?

Instant Ink is a Print-by-Page subscription model that provides as much ink as needed for the selected "page" plan.

Which plan?  Information is available at the Instant Ink Website for your region.

Things that are Instant Ink

Note: 

If you have not opened the site for a while, know that the website has been updated..

Clear your browser cache for both hpconnected and instantink

Instant Ink Support Website

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

Click on FAQ

For example,

• Read Check to see if your HP printer works with Instant Ink
• Change or cancel anytime link is located in the “tiny print” area at the bottom of the website (USA)

Need Help?  Contact Instant Ink Support

1. Enrolled in Instant Ink?  >> Check for Support contact options in your Instant Ink Account.
2. Contact>> HP Instant Ink Support   NOTES:  Select Your Region // Hours are as listed at the site.
3. The Terms of Service contract provides contact information, usually in the very first section.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

READ the all-important Terms of Service Contract > Scroll to the bottom of the Instant Ink website  – in the “tiny print” area (bottom of the main web page), look for and click on the link for instantink.hpconnected.com/terms

Examples of the Terms of Service Contract for various regions

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Product Home

Enter the type and name of your HP device

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[Jenkinz123]

Thank you for the very comprehensive response but I don’t understand what I’m supposed to do

i have bought the printed purely due to the 6months free and now when I try signup to the offer it’s only Offering 3 months

This would be classed as false advertising survey or incorrect sales information 

please respond 

thanks 

[Jay_G24]

Hi @Jenkinz123,

I'd like to help!

I understand you did not receive all the free promotional months.

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!