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[cg900]

My Deskjet is reporting a problem with the colour cartridge that has been working OK. It now will not print. I have been through all the advice on the chat line and this has not solved the problem. I would like to contact HP to request a new cartridge but this seems to be impossible. I have been through their What's App process but been unable to create a case. Does HP have a phone number or email address for customers in the UK? Or is there a simple way to report the problem.

[Raj_05]

Hi @cg900,

Welcome to the HP support community.

Thank you for posting your query, I will be glad to help you.  

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4
HP Support 

[cg900 · Accepted solution]

Thanks for the reply though the  Serial number is not the problem. I hope the problem may be solved now, but reaching the solution has been more complicated than it should be,

Eventually, I went through all the automatic recommendations and was directed to a What's App site. I don't have Whats App on my computer and don't want it, so I called the site on my phone. Following a quite long exchange of messages, and repeating all the same steps the agent said he would send a replacement cartridge. He was very  helpful, but the system is not helpful to use and I would like to think that HP could design a system that is more focussed on customer needs than HP's convenience. One of my other HP printers (a rather old model) developed a cartridge problem recently and I replaced it with a Canon printer. I was surprized how easy that was to set up compared with using HP Smart! 

Looking forward to the new cartridge arriving (its been almost a week) ... with luck it will solve the problem