Getting ink replacement

[JerseyGirl7379]

I haven't received a shipment of ink from hp since 2023 and I have been trying to get them to send some. I'm enrolled in the all in one plan and the instant ink plan. Every time I try to order ink it keeps telling me it's to soon to order. Funny thing is they sure keep taking my money every month for the yearly printing and the ink they haven't sent in 3 years. I've had to buy my own ink. It keeps say ink not compatible. Really? Well no kidding maybe because y'all won't send me my ink I've well over paid for. Frustrating. 

[Dragon-Fur]

@JerseyGirl7379 

Welcome to the HP Community --

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@JerseyGirl7379 wrote:

I haven't received a shipment of ink from hp since 2023 and I have been trying to get them to send some.

I'm enrolled in the all in one plan and the instant ink plan.

Every time I try to order ink it keeps telling me it's to soon to order.

Funny thing is they sure keep taking my money every month for the yearly printing and the ink they haven't sent in 3 years.

I've had to buy my own ink.

It keeps say ink not compatible.

Really? Well no kidding maybe because y'all won't send me my ink I've well over paid for.

Frustrating. 

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Not sure what is going on -- it can be fixed.

You might be best served by contacting support directly.

Support can access your private information.

The HP All-In Plan includes a printer, ink, and support.  Plan services might be charged each month -- details are available at the website or by contacting the support staff at HP All-In.

Instant Ink is a separate Print-by-Page subscription plan. 

AND

Instant Ink Plan services are typically charged each month.

The HP All-In Plan might include a "yearly" page allowance.

Instant Ink plans vary and might include anywhere from 10 to 700 (or more) pages per month.

Ink is included regardless the plan and how much ink is used in service of that plan.

AND

Either of these services should send ink when the printer notifies the service that supplies are depleted and a shipment is needed.

Sure, if you some how ended up with Both an HP All-In lease plan and a an Instant Ink plan as a separate service contract, I can guess that might confuse things.  ??

The issue, if there is one, is whom you should call.

Either one, I think, though the decision might be as simple as who you can contact first.

I've included the information, including how to contact support, for both HP All-In and Instant Ink below.

If not today, the support offices should be open tomorrow (Monday).

Instant Ink Support, in particular, is frequently busy -- If you have a choice, calling early might be better than calling later.

-- HP All-In Plan --

Open Website 

HP All-In Plan - Printer / Ink / Support

Details and contact information are included.

What is the HP All-In Plan?

The HP All-In Plan is a convenient, stress-free printing subscription that delivers all of your printing needs for one low monthly payment. The subscription includes a brand-new printer, automatic ink delivery, an option to add automatic paper delivery, along with 24/7 live support by phone or chat to keep your printer running like new. If we ever find an issue that we can’t solve by phone or chat, we will send you a replacement the next business day at no additional cost. The best part? It's risk free—try for 30 days with no upfront costs and no commitments.

-- Details / Contact Information --

Tap FAQ on the ribbon

Scroll down to the end of the FAQs and select View all FAQs

Scroll down and down to “FAQs”

Subscribed?  Need Support?

• Select tab “Getting Help”
• What happens if I have trouble printing?
• How do I contact Support?

Additional Questions?  Help to subscribe?

• Find the current phone support in (blue) section “Still have questions?”

Next,

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-- What is - Contact Instant Ink Support --

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What is Instant Ink?

HP Instant Ink is a Print-by-Page subscription service for which you are charged a monthly fee for a set number of printed pages.  (Each side of the paper is counted as a separate Page.)

While there is no additional charge for the ink, the subscription is not free and does charge each month.

IMPORTANT -- Ink is supplied only with an active subscription -

After the service is terminated by you or HP, all subscription ink cartridges stop working and must (should) be returned to HP.

Selecting the right number of pages for your plan is important.

Review >>>  How Instant Ink works

======================

What is "Free Ink"?

There is no extra cost for ink.

Ink is provided as part of your subscription - use a drop or use a cup full, ink is included at no extra cost.

Important

• All ink activated by the plan and all ink sent to you works as along as the trail / subscription service is active.

and

• After the initial Ink Kit is mailed out, ink is sent (only) when the printer notifies the service that ink is depleted and a shipment is needed.

and

• Subscription / Instant Ink cartridges remain the property of HP and should be returned to HP at close (termination) of the service contract.

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  -- Contact Instant Ink Support --

Can't stand it?

Want to skip all the watching and reading --

Need or want to complain, explain, or ask for help?

It might be faster for you to contact Instant Ink Support directly.

Depending on the region, the website posts limited Saturday hours in addition to Mon-Fri hours.

-- Dragon Suggests --

1)  Contact Instant Ink Support -

Open

 HP Instant Ink Support - Website

Click the Flag near the bottom of the page to update the region / country.

  Scroll up / down to "Additional Support"

  Check phone and days / hours of operation.

OR

2)  Wait here for a Community Agent to find your request and answer your Instant Ink and Plan related questions.   NOTE >> Instant Ink Support and HP agents can access private information.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You !

Question / Concern Answered, Click my Post "Accept as Solution"