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‎04-08-2023 12:41 AM - last edited on ‎04-10-2023 06:40 AM by Retired

HP Recommended

Hi I have had to restore my HP ENVY 51010 printer to factory settings as had problems with the black ink not working, I have reconnected to internet which is fine and have message saying cartridge can’t be used as have to enrol with instant ink which I have an account but when I go to app to to have a look it’s saying my printer is offline when it clearly isn’t. Any help would be great Andy 

1 REPLY 1

‎04-10-2023 11:28 PM

HP Recommended

Hi @Norms80,

 

Welcome to the HP support community.

 

Thank you for posting your query, I will be glad to help you.  

 

Please help us with the Printer serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Alden4
HP Support 

I am an HP Employee.
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