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‎02-21-2023 03:17 PM - last edited on ‎02-22-2023 06:50 AM by Moderator

HP Recommended

As above, getting message ‘ cannot print contact instant ink.com  .virtual assistant tried turning off & on, also re start up using web wizard no result obtained still same message

1 REPLY 1

‎02-24-2023 01:29 AM

HP Recommended

Hi @Walsham,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

Is the printer enrolled in the instant ink program?

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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