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‎09-02-2020 03:01 AM

HP Recommended
Product: HP OFFICEJET PRO 8610

Hello, 

I replaced the ink of my carriage and it wouldn't accept it and gave a cartridge damaged message so I performed a reset.

After the reset the ink is now stuck on the right side, and I still have the cartridge error message and the buttons no longer display so i cant even reset anymore!!!

 

Can anyone help, please?

QUESTIONS:

HOW CAN I GET THE CARRIAGE TO MOVE WHEN I OPEN THE PRINTER DOOR?

HOW CAN I GET THE INK ERROR TO GO AWAY?

HOW CAN I GET THE HOME/ BACK BUTTONS TO SHOW?

experts in the house your knowledge will be forever appreciated!!!!!!!

THANK YOUWhatsApp Image 2020-09-02 at 9.58.09 AM.jpegWhatsApp Image 2020-09-02 at 9.58.10 AM (1).jpegWhatsApp Image 2020-09-02 at 9.58.10 AM.jpeg

1 REPLY 1

‎09-04-2020 09:07 AM

HP Recommended

@nicolanara, Welcome to the HP Support Community!

 

Insert one ink cartridge at a time to identify the defective ink cartridge.

 

First, let us try to resolve the carriage jam issue.

Make sure there are no papers jammed inside the printer as shown in this document - Paper Jam Error(includes troubleshooting steps for carriage jam)

Check if the carriage moves freely.

 

To resolve an ink cartridge error, perform the steps from - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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