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Common problems for HP+ PLANS: INK AND TONER
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HP 2622 printer won't connect to web-services/HP connected as I'm on a public/unsecured WiFi network

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HP Deskjet 2622
Microsoft Windows 7 (64-bit)



I live in an apartment building for university students and we use an unsecured wifi connection. I bought an HP 2622 (for HP instant ink) only to find out it won't connect to web services because I'm using an unsecured wifi network.


I tested this theory by enabling a secured wifi hotspot on my phone; and when the printer and my computer connected to it, web services were automatically enabled. However, the problem is that I cannot use my mobile hotspot as my primary wifi, as I don't have an unlimited data plan and, thus, have to rely on the unsecured public wifi network which interferes with the printer's connection to web services/HP connected.


Is there any way I can duplicate the wifi network and add a password to it using WPA-2? I attempted to use my wifi adaptor to create a virtual wifi connection, but it proved unreliable ('no internet access' error).


Also, would a wifi router/extender work help with this problem; as in, can it connect to the public wifi network and allow me to duplicate the connection and add a password?


Any help on resolving this issue would be much appreciated. Thanks.

HP Support Agent
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@thmchne Welcome to HP Community!

HP doesn't support public/unsecured network connection, please switch to a private connection, and then try the below cases:

I recommend you click here to turn off the web service when done successfully, go ahead and click here to turn on the web services, and check if it works,


For more details on using public networks: click here


Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

I am an HP Employee

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