HP 5220 - 63/302 65/304 Ink cartridges not working

[Chiara1981]

I receved a new Ink cartridge, but doesn't work

Hp Printer: 5220  S/N: [Personal Information Removed]
Ink cartridge: 63/302 65/304 

The barcode of the delivered item is LY281115960DE.
Instant ink plan shows it being in error or can't order a new ink until the issue is resolved.
I've cleaned out the areas to check for any dust /dirt

Thx
Chiara

[Nal_NR]

Hi @Chiara1981,

Welcome to the HP support community.

I understand that the Ink cartridges not working. I'd like to help!
 

Are you getting any errors when you install the new cartridges?

Kindly share the images of the Ink cartridges which are not working and the existing cartridges which work with your printer. 

Also, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile, Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[Nal_NR]

Hi @Chiara1981,

I sent you details via private message and kindly check and confirm. 

Meanwhile, I want you to try the steps below. 

Clean the ink cartridge and carriage electrical contacts

Remove any debris or buildup from the contacts on the cartridges and in the carriage.

Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

Remove the cartridge indicated in the error message from the carriage.

Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.

Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.

Holding the cartridge by the sides, remove any protective tape that still might be on the contacts.

CAUTION: 

Do not touch the ink nozzles or the copper-colored electrical strip. Touching or trying to remove these parts can result in clogs, ink failure, and bad electrical connections.

Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge.

Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage.

Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot.

Repeat these steps for the other cartridge if it was indicated in the error message.

Close the door or lid to the cartridge access area.

If the error persists, clean the cartridge and carriage contacts a second time.

Thank you. If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!