HP 8028 Not Printing Blue

[JayMama0612]

I got this printer for free from someone. 
She let me know it wasn’t printing color.

I signed up for the HP Ink subscription with the paper and ink cartridges. I got my first shipment and replaced all the ink cartridges with the brand new ones.

I got it to print color, but the first page I printed it had blue letters and it got printed out in light pink and it had a smudge of blue on the end letter. 
I have tried everything I have found on the HP support pages and even tried the alignment page, as well as the cleaning through the printer maintenance. And I even tried taking the cartridge out checked the blue was coming out and even reset the printer. I even tried to copy a paper that had blue on it and it came out yellow and pink. 

it still won’t print blue and I can’t figure it out.

[Max3Aj]

@JayMama0612, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
It seems your HP OfficeJet Pro 8028 is experiencing issues with cyan (blue) ink. Since you've already tried some troubleshooting steps, let's explore a few more options to help resolve the problem:

Print a Print Quality Diagnostic Report

• Access the printer’s control panel and navigate to Setup > Reports > Print Quality Report.
• Examine the color blocks. If cyan is missing or faded, this indicates a problem with the cyan ink flow.

Run Additional Printhead Cleanings

• Sometimes, one cleaning cycle isn't sufficient. Run the cleaning process two or three times:
  • Go to Printer Menu > Setup > Printer Maintenance > Clean Printhead.
  • If you see improvement but not complete restoration, repeat the cleaning process.

Check the Cyan Cartridge & Ink Flow

• Inspect the cyan cartridge:
  • Remove it and check the vent on the top (a small plastic strip). If it's clogged, gently clean it with a pin.
  • Shake the cartridge slightly to redistribute the ink and reinsert it securely.
• If you have another cyan cartridge available, try swapping it out.

Print a Color Copy (Bypassing the Computer)

• Place a color test image (with blue) on the scanner glass.
• Use the printer’s Copy function (press Copy on the control panel).
• If the copy shows the same issue (missing blue), the problem lies with the printhead or ink flow, not the software.

Reset the Printer

Perform a full reset:

1. Turn off the printer and disconnect the power cable.
2. Wait for 2-3 minutes.
3. Reconnect the power and turn the printer back on.
4. Try printing again.

Check for Firmware Updates

Firmware updates can sometimes resolve ink flow issues:

• Use the HP Smart App to navigate to Printer Settings > Advanced Settings > Printer Update.
• If an update is available, install it and test printing again.

Print a Test Page from Chrome OS

• Open the CUPS printer settings by entering chrome://devices in your browser.
• Find your printer, click on Manage, and print a test page.
• If blue is still missing, this indicates it's not a software issue.

Manual Printhead Cleaning (Last Resort)

If all else fails, the cyan nozzle may be clogged. You can try manually cleaning the printhead:

• Remove the cartridges.
• Dab a lint-free cloth lightly dampened with warm distilled water on the printhead.
• Let it sit for 5-10 minutes, then reinstall the cartridges.
   

You may refer to this document - HP OfficeJet 6900, 8010, 8020, 8030 printers - No black ink, wrong colors, other print quality issue...
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support