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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎02-14-2025 10:36 AM - last edited on ‎03-31-2025 02:15 AM by Moderator

HP Recommended
Product: HP OfficeJet Pro 9129e All-in-One Printer

(Edited) I have had this plan since Sept 2024 and I've had nothing but trouble with the printer and the ALL IN customer service as well. NO ONE can seem to help me or fix the problem.

 

1st issue, when the ink ran out i had to call to get new ink which supposedly its supposed to ship automatically when it gets low

2nd, 3rd, 4th issue Ive called 4 different times to get help with why the all in one plan printer says the ink installed is HP instant ink which isn't. After calls and calls of tech support doing the same issue protocols still nothing. I finally got a supervisor and they placed an order for a replacement printer. But the printer was supposed to be here today and come to find out the printer order was canceled bc of a technical issue, That my plan was canceled; which is not! If you cancel your plan before the 24 month agreement is up its $275 charged to your card. So now they had to create another issue ticket and place a new order for another replacement printer. I have to wait another 2 to 5 business days for it to get here. And (Edited)

1 REPLY 1

‎02-19-2025 07:51 AM

HP Recommended

@dmaggard1187, Welcome to HP Support Community.    

  

Thank you for posting your query, I completely understand how frustrating this situation must be for you. It sounds incredibly stressful to deal with ongoing printer issues but don't worry, I will be glad to help you. 

  

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.    

  

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: Private Messages - HP Support Community 

  

To locate your account, please provide 

Your registered email address 

Your Instant Ink account ID 

Serial number of your printer enrolled in instant ink 

Confirm your address, 

  

  

Take care and have a great day ahead! 

  

Best Regards, 

ZOEY7886
I am an HP Employee

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