HP All In Plan $270 cancellation fee for an inoperable printer

[Ted204]

In early May an HP sales person convinced me to quit Instant Ink and enroll in the HP All In Plan. This  plan included a new printer and a 30 day trial period.  After multiple remote assistance efforts by specialists at HP All In and HP Smart Friend of which I am a member the printer could not be installed. The trial period ended without ever having a working printer. Made no sense to continue the All In Plan for for an inoperable printer so I cancelled the plan. HP imposed a $270 penalty for plan cancellation and delayed printer return until the close of the billing cycle imposing more costs for a printer that never worked. I contested the penalty to no avail. Be very wary of HP copy subscription plans, you may end up paying a lot of money for a printer that does not work  and still need to purchase a new printer to replace the returned dysfunctional HP printer.

[Hawks_Eye]

Hi @Ted204 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I'd like to help you with your Instant Ink issue.

I'll do everything I can to help get this sorted for you. 😊

In order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number in a private message, and I'll look into this. 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[Ted204]

Hawkes-Eye

Thank you for your reply. I am going to connect the printer via USB cable (though HP has said I cannot buy the All In Plan printer and  load it with store bought hp ink) or return it. I have endured repetitive, onerous, time consuming and unsuccessful efforts with multiple HP Smart Friend and All In Plan printer specialists who tried every route they knew to get this printer installed. There is no getting this printer "back up and running"  it was never up and running to begin with. I have already spent way too much time on this for something that should have been straightforward yet has defied  HP technical experts.  Added to these fruitless installation efforts were my  many unanswered and dropped calls to the All In Plan  during the 30 day trial period regarding expected plan benefits that ended up not true.  Just an enervating and costly experience from start to finish. Thanks again for your reply.

[Hawks_Eye]

I hear you clearly, and I want to acknowledge the effort and persistence you’ve already invested. From what you’ve described, the All‑In Plan printer has never functioned as intended, despite repeated attempts with HP Smart Friend and plan specialists. That makes your decision to either connect via USB with standard HP ink or return the device a practical next step.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

Take care and have a great day!

Regards,

Hawks_Eye