• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎12-27-2022 08:01 AM - last edited on ‎12-28-2022 04:54 AM by Retired

HP Recommended
Product: HP Officejet Pro 8630 e-All-in-One Printer

I cancelled my Instant Ink accounts.  Since that time, all of my HP printers have failed to operate.  Even after new ( non-Instant Ink cartridges were installed) the units continue to display "non HP compatible cartridge" messages.   On start up, the printers operate briefly and display the start up screen then, after a few seconds, go to the "ink problem" screen.  Settings cannot be accessed.  I believe this is the direct result of HP's Instant firmware.  There isn't anything mechanically wrong with any of my printers.  HP continues to push out corrupted firmware to prevent my printer from operating normally.  

Category:
1 REPLY 1

‎12-28-2022 05:40 AM

HP Recommended

@Erik864

 

Welcome to the HP support community.

 

I understand that you are getting cartridge error, I am glad to assist you.

Refer to this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.