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12-27-2022 08:01 AM - last edited on 12-28-2022 04:54 AM by JessikaV
I cancelled my Instant Ink accounts. Since that time, all of my HP printers have failed to operate. Even after new ( non-Instant Ink cartridges were installed) the units continue to display "non HP compatible cartridge" messages. On start up, the printers operate briefly and display the start up screen then, after a few seconds, go to the "ink problem" screen. Settings cannot be accessed. I believe this is the direct result of HP's Instant firmware. There isn't anything mechanically wrong with any of my printers. HP continues to push out corrupted firmware to prevent my printer from operating normally.
12-28-2022 05:40 AM
Welcome to the HP support community.
I understand that you are getting cartridge error, I am glad to assist you.
Refer to this HP document to fix the issue:- Click here
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
I am an HP Employee