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‎05-09-2020 07:29 AM

HP Recommended
Product: HP
Operating System: Microsoft Windows 10 (64-bit) 
I bought the HP Deskjet printer three months ago and after one motnh I signed the contract with Instant Link. Everything was ok till three days ago when  suddenly the printer stoped to print without any reason. I noticed only the Led of WebService is blinked orange. I went in my HP acount and it showed me that the cartdrige color is not original, but this is not true because I only used cartridge arrived from HP instant link. I need urgent reply because I work with this printer otherwise I need to buy another one, but if I'll buy another one never will be HP. please help

 

1 REPLY 1

‎05-12-2020 12:54 PM

HP Recommended

Hi @SC74

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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