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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
TCUFroggy
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HP Deskjet 2622 Color Ink Cartridge

HP Recommended
Microsoft Windows 10 (64-bit)

Hi everyone.

I have a Deskjet 2622 which was working fine until two days ago when it decided that the color ink wasn't communicating or in error. I've seen others with different types of printers having the same issue.  "Can't get ink because it's not communicated blah blah blah".  I'm current on my Instant Ink subscription, I cleaned the print heads and the color cartridge.  I also looked at the little screen on the printer and it says there's no ink in the color.  My black well is fine.  I was able to print on July 2nd and thank God it worked as it was a document (affidavit) needed by my employer.  

Oh, and I even unplugged and replugged, I checked the firmware and it said it was up to date, even though HP keeps saying it needs firmware update and it just cycles through.  I even lowered the firewall thinking that the firewall was preventing the update. I'm pretty frustrated and I haven't had this printer a year, nor really printed a lot of paper and rollover hundreds of sheets (just at the max of 200 for the month, even though if I really kept count, it's in the thousands when it comes to rollovers).  School is around the corner, and I need articles and things for the classroom printed.  Seriously.

Lori

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TEJ1602
HP Support Agent
HP Support Agent
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@TCUFroggy, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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