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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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HP DeskJet 2630 All-in-One Printer

We have a DeskJet 2630 printer that my wife used while we lived in England. We have now moved back to Norway, but my wife never managed to migrate her Instant Inc account to a new country. She therefore finally gave it up, and made the printer my responsibility.. So I have now tried to enroll it on my account, after factory resetting it, and the wife has removed it from her account. The problem is that the printer is just blinking it's orange light after turning it on. HP smart says "Cartridges require HP Instant Ink Enrollment". When I try to enroll it, the instructions say that I should press the info button and the cancel button at the same time, and a sheet should be printed with my claim code. But the printer does not print anything when pressing these buttons. I therefore have no claim code and cannot continue the setup. I have tried multiple factory resets to no avail. The cartridges has not been used much and should be full of ink. What can I do to enroll it / obtain the claim code?

1 REPLY 1
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Hi @RunarHolen,

 

Welcome to the HP Support Community

 

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist you better, I have sent out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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