HP Deskjet 3630 won't print using black ink

[Zach1212]

My printer has stopped printing with black ink though my diagnosis still states I still have black ink in the cartridge. I have reseated the cartridge, restarted my printer, as well as printed a few test sheets.

Is there any way I can get more black ink?

Thanks.

[A_Gayathri]

Hi @Zach1212,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Deskjet 3630 printer is not printing black ink despite indicating that the cartridge still has ink, there are a few troubleshooting steps you can try:

• Clean the Printhead: Sometimes the printhead may be clogged, preventing the black ink from flowing properly. Most printers have a utility for cleaning the printhead. You can usually find this option in the printer's settings or maintenance menu. Follow the instructions provided by HP for your specific printer model.
• Check Ink Levels: Even if the printer indicates that there is ink in the cartridge, it's possible that the ink levels are low or the cartridge is defective. Try replacing the black ink cartridge with a new one to see if this resolves the issue.
• Perform Printer Maintenance: Your printer may have a maintenance or alignment function that can help resolve printing issues. Check your printer's manual or HP's website for instructions on how to perform maintenance tasks specific to your model.
• Update Printer Drivers: Ensure that you have the latest drivers and firmware installed for your printer. Sometimes, outdated drivers can cause printing problems. You can usually download the latest drivers from the HP website. Software and Drivers for HP DeskJet 3630 All-in-One Printer series

Refer to this document: HP DeskJet 3630 All-in-One Printer series

HP DeskJet 3630, 4720 printers - Color or black ink not printing, other print quality issues

• I hope this helps. 

Take care and have a good day.

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