HP Deskjet 3750 - web services light blinking and not connecting

[clairePP]

Have a HP 3750 and printer is not connecting properly, says printer is offline and will not connect to instant ink. Web services button is blinking white - followed support instructions on HP site but when I enter IP address into browser (following these instructions: https://support.hp.com/us-en/document/ish_5744761-5744862-16) it says page cannot be reached. When printing this config page it also printed an attention page, advising current wireless radio is turned off. 

[Nal_NR]

Hi @clairePP

Welcome to the HP Support Community. 

I understand that you are facing issues with connectivity. I'd like to help!

Follow the below steps to resolve the issue -

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Please try the steps below to connect your printer to the network.-

● Press the Wireless button ((i)) and the Cancel button (X) from the printer control panel at the same time, and then hold them for three seconds.

--->On the printer control panel, press the Wi-Fi Direct button.

---> When Wi-Fi Direct is turned on, the Wi-Fi Direct light is on steady. 

--->To find the Wi-Fi Direct name and password, press the Information button (i) for 3 secs to print a printer information page.

--->On your computer or phone go to wifi and connect it to your printer 

--->Select your printer with DIRECT in the name from the list of available networks (example: DIRECT-74-HP 3700)

Or 3600

--->Select the Wi-Fi Direct printer signal in Wi-Fi settings 

--->If prompted for a password, type 12345678. This is the default password.

--->Now open a browser and type 192.168.223.1

--->you will be able to access the printer's EWS page 

--->on the page, you will find network - click on it 

--->go to wireless and select wireless setup wizard

--->now select the network that you want your printer to connect to and type in the password 

--->the wireless blue light will stop blinking once the printer is connected 

--->then connect your phone back to your network

You may also refer to - No Connection after Router or Wi-Fi Settings Change

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @clairePP,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @clairePP,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.