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11-05-2022 07:32 AM - last edited on 11-05-2022 12:34 PM by Ric_ob
Have a HP 3750 and printer is not connecting properly, says printer is offline and will not connect to instant ink. Web services button is blinking white - followed support instructions on HP site but when I enter IP address into browser (following these instructions: https://support.hp.com/us-en/document/ish_5744761-5744862-16) it says page cannot be reached. When printing this config page it also printed an attention page, advising current wireless radio is turned off.
11-11-2022 01:51 AM
Welcome to the HP Support Community.
I understand that you are facing issues with connectivity. I'd like to help!
Follow the below steps to resolve the issue -
Reset the product
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
- Reconnect the power cord to the printer.
- Turn the printer on. HP recommends plugging the printer directly into a wall outlet.
Please try the steps below to connect your printer to the network.-
● Press the Wireless button ((i)) and the Cancel button (X) from the printer control panel at the same time, and then hold them for three seconds.
--->On the printer control panel, press the Wi-Fi Direct button.
---> When Wi-Fi Direct is turned on, the Wi-Fi Direct light is on steady.
--->To find the Wi-Fi Direct name and password, press the Information button (i) for 3 secs to print a printer information page.
--->On your computer or phone go to wifi and connect it to your printer
--->Select your printer with DIRECT in the name from the list of available networks (example: DIRECT-74-HP 3700)
--->Select the Wi-Fi Direct printer signal in Wi-Fi settings
--->If prompted for a password, type 12345678. This is the default password.
--->Now open a browser and type 192.168.223.1
--->you will be able to access the printer's EWS page
--->on the page, you will find network - click on it
--->go to wireless and select wireless setup wizard
--->now select the network that you want your printer to connect to and type in the password
--->the wireless blue light will stop blinking once the printer is connected
--->then connect your phone back to your network
You may also refer to - No Connection after Router or Wi-Fi Settings Change
Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
Hope this helps! Keep me posted.
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I am an HP Employee
11-12-2022 02:58 AM
Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us.
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I am an HP Employee