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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended

Hi,

 

I've got a HP Deskjet 3762, my Instant Ink subscription wasn't paid as my card expired. I've since renewed and paid the subscription but the printer hasn't recognised this and is showing a flashing amber error on the globe icon on the front of the printer.

 

The info page printed by the printer indicates an issue with you "hp instant ink account" and to log in for more information,

There is no information and I still cannot print, please help I cannot find any solution online!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@rredpath24 

 

This error occurs when a Web Services print job is blocked, or when HP Instant Ink is cancelled and a software message has not been acknowledged.

  • If both the Web Services light and the HP Instant Ink icon blink and the HP Instant Ink Service has been recently cancelled, press the Information button twice to resume printing.
  • If only the Web Services light blinks, an HP ePrint email print job has been blocked.

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

5 REPLIES 5
HP Recommended

@rredpath24 

 

Welcome to the HP support community.

 

I understand that you are unable to connect the printer to the instant ink account, I am glad to assist you.

How is the printer connected?

Meanwhile, follow these steps to fix the issue.

Turn On Web Services

  • Make sure the printer is connected to a wired (Ethernet) or wireless network with an active internet connection.
  • NOTE: If you connect your printer to a computer with a USB cable, web-connected printing services do not work.
  • If your printer is connected with a wired (Ethernet) connection, check the cable and the lights on the printer’s Ethernet port. The green link light should be steady, and the orange activity light should blink when the cable is connected.
  • If your printer is connected with a wireless connection, make sure the wireless feature is on and the printer is connected to the same network as your computer.
  • Some printers have a wireless icon and a blue light on the front of the printer. If the printer has a blue light, and the light is on and not blinking, your printer is connected.
  • Print a Network configuration or Wireless Network Test Results page using button combinations on the printer control panel.
  •  
  • Find the printer IP address on the printout.
  • Example of a printer IP address.
  • Type the printer IP address into the browser address line, and then press Enter.
  • NOTE: Make sure to type the IP address into the internet browser's address box. If typed into a toolbar search box or search engine, the EWS does not open.
  • If a login or certificate window displays, complete the information to finish opening the EWS.
  • If a website security certificate displays, click Continue to open the EWS.
  • If a login window opens, type admin for the username, and then type the PIN found on the printer UPC sticker located underneath or on the back of the printer, or the password set by the printer administrator.
  • Example printer UPC sticker with PIN
  • On the EWS, click the Web Services tab.
  • If the tab is not available, your printer does not support Web Services.
  • If a summary page displays, Web Services is already on.
  • Example of clicking Print Info Page.
  • If a setup page displays, follow the prompts to turn on Web Services.
  • NOTE: If you cannot turn on Web Services, make sure the printer firmware is up-to-date. For more information, go to Updating or Upgrading Printer Firmware.
  • Example of the Web Services setup webpage

Refer to this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Hi,

 

Thanks for your response, however I'm still unable to connect my printer to HP Insta Ink. The error on the front (flashing globe) still exists. My printer is connected to the internet, please see screen shot:

 

I had no issue with this untill my lapse in card details, I'm now paying for a service I cannot use as the error will not clear. Please advise.

 

rredpath24_0-1681311393698.png

rredpath24_0-1681311863987.png

 

 

HP Recommended

@rredpath24 

 

This error occurs when a Web Services print job is blocked, or when HP Instant Ink is cancelled and a software message has not been acknowledged.

  • If both the Web Services light and the HP Instant Ink icon blink and the HP Instant Ink Service has been recently cancelled, press the Information button twice to resume printing.
  • If only the Web Services light blinks, an HP ePrint email print job has been blocked.

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Printer is now working. Thanks.

HP Recommended

@rredpath24 

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Sandytechy20
I am an HP Employee

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