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HP ENVY 4524 not printing all colours (green), WHY??

HP ENVY 4524
Microsoft Windows 10 (64-bit)

There are no error messages and there is half colour remaining according to ink level. Green (mainly) is not printing. Other colours are printing. I believe the cartridge is faulty (this has happened before) but I don't know how to get another one sent out under the Instant Ink scheme. I am desperate and cannot really wait need emergency replacement as nothing is working!!

HP Support Agent
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HP ENVY 4524 not printing all colours (green), WHY??

Hi @A_L


Welcome to the HP Support Community. 


Appreciate you trying the steps. Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 


Let me know. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day!

I am an HP Employee

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