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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
MOCA1
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HP ENVY 5030 DON'T RECOGNIZE THE CARTRIDGE

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HP ENVY 5030
Microsoft Windows 8.1 (64-bit)

HP ENVY 5030 DON'T RECOGNIZE THE CARTRIDGE

Hi my printer just starting not recognizing the cartrige. it starts the printing and the eject the paper afret one inch is printed

Then it appear this message: "remove and reinstall the cartridge (both) and be sure it is well installed. If this message appears again change the cartridge"

but I have done this several times (including the replacement of the cartridge with new ones all original) and it still doesn't works

can anyone help me please?

thanks

 

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MOCA1
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Hi thanks

I live in ITALY IS THERE ANY OTHER NUMBER i CAN CONTACT?

 

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Riddle_Decipher
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@MOCA1 We have a few steps that should help resolve this issue:

 

Step 1: Verify the cartridge numbers

Make sure the cartridge numbers match your printer and where the country/region the printer was purchased.

Go to HP Store and verify the cartridge numbers for your printer model and country/region. Replace any incompatible cartridges.

 

Step 2: Reset the printer

Reset the printer to recover from printer failures.

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 3 ONWARD

(By the end of this article all the issues should be resolved)

 

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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