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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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HP ENVY 5540 Ink Cartridge Problem

HP Recommended
HP ENVY 5540
macOS 10.13 High Sierra

Hope you can help. It appears I have a defective tri colour cartridge. It continually comes up that the cartridge needs to be removed and installed again.


I have followed all the support procedures, such as reseting the printer, updating firmware, cleaning all contact points. Putting printer into single cartridge mode (Which works fine on black)


It last printed in colour on Christmas day and now this error will not clear..


How do I request a new colour cartridge from instant ink?  


Thank you

HP Support Agent
HP Support Agent
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HP Recommended

Hi @wozzaman,


Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 


Let me know. 


And, Welcome to the HP Support Community


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day!

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