HP ENVY 7855 INSTANT INK CARTRIDGE 64/303 DOES NOT FIT

[MCBALDWIN]

I received my first supply of Instant Ink for my HP Envy 7855 Photo Printer and the cartridges are too large to fit into my printer.  The extra length on the front will not go down far enough to slide into the hole where it is supposed to go.  Is there a way to get direct replacements of the original cartridge?

[Jay_G24 · Accepted solution]

Hi @MCBALDWIN,

I'd like to help!

I understand you received a cartridge that does fit inside your printer.

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[MCBALDWIN]

OK.  I'm going to fess up and say that I am an IDIOT!  Hopefully it will help someone else to let you know that I was trying to put the dang thing in BACKWARDS.  It's amazing how, if you turn the cartridge around, it goes right in!  <<<sigh>>>

[Jay_G24]

Thank you for getting back to me.

I am glad you figured it out.

If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!