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‎09-15-2022 05:12 PM

HP Recommended
Product: HP ENVY 5055 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I was able to print one page. Then my  HP ENVY 5055 disconnected from the hotspot. I got a message to reinstall, then to change the way i was connecting then a prompt  with message "this printer is no longer eligible for HP InstantInk""

 

Please can anyone help.

Category:
1 REPLY 1

‎09-24-2022 09:08 AM

HP Recommended

Hi @chucocave915

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query. I will be glad to help you.

 

I see that your facing issues with connecting the printer to instant ink on mobile hotspot.

 

Please note that you need to connect the printer to wi-fi router as it will not work on mobile hotspot.

You may also refer to this document.

 

Let me know if this helps.
Take care and have a great day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Rainbow23 - HP Support.
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