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‎10-25-2023 10:23 AM

HP Recommended
Product: HP ENVY 4500 e-All-in-One Printer

My printer is used and previous owner had Instant Ink account.  My printer keeps getting an instant ink error saying it cannot print.  I have created an HP account but cannot create an Instant Print account...I have tried a dozen times!  I am assuming the previous owner did not remove this device from their account.  I have already factory reset the printer, but that doesn't help.  How can I finally get clear of this error message so I can print? Otherwise, I'm trashing the printer and getting an Epson!

1 REPLY 1

‎10-27-2023 06:20 PM

HP Recommended

Hi@Heather1228,

 

Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription details of the first holder. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Take care and have a good day.
Gaya1239 – HP Support.
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