• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎04-29-2020 05:58 AM

HP Recommended
Product: Envy 4500

I am trying to print on photo paper on HP Envy 4500.  It keeps jamming.  I am printing through the app and it does not work.  It keeps jamming.  I am selecting photo paper on the app when I print.  The paper is either 280mg or 210 mg.  Can anyone help?

Tags (1)
1 REPLY 1

‎05-02-2020 04:54 AM

HP Recommended

Hi @IainMM

Welcome to the HP Support Community. I'd be happy to assist you.

  • From which device are you trying to print?
  • Are you using the HP Smart app to print?
  • What type and size of photo papers are you using?
  • Have you tried printing on a US letter size sheet and check if it prints fine?

To know how to load the photo papers, kindly refer to this document.

To know the Paper-handling specifications of the printer, click here

 

To resolve paper jam issues, refer to the steps in this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.