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Microsoft Windows 10 (64-bit)

My HP Envy 4520 was working great. Suddenly, since the last few weeks I can't put it to sleep at the end of the day. During the night the display light glows and on some mornings I find 2 printed pages titled "HP Network Configuration Page". I have an Instant Ink account for 3 years and never had a problem with my account.

 

I will appreciate it if someone can explain this "ghost" printing, why the printer doesn't sleep  and how to correct it. Thanks.

2 REPLIES 2
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@MohanH

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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Thanks very much. After repeated attempts as you described, my problem seems to have been resolved. Keeping my fingers crossed!🤞😊

 

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