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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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I find I cannot set up or use the printer because of the "instant ink" cartridges installed until I register my account how do I do this and surely the printer is not subject to having an account, can I not purchase HP cartridges from my usual source? If so what cartridge number is required as I have found out that a 302 is not compatible. 

7 REPLIES 7
HP Recommended

Hi @Elga1946,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

The compatible cartridge is listed below:

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
HP Recommended

Hello,

I have an "instant ink" subscription for my printer HP Envy 4520 but I received the 63/302 65/304 cartridges that are not recognized by my printer. How could I fix this?

Thank you and regards

HP Recommended

@szach74 

 

Welcome to the HP support community.

 

I understand that you are getting cartridge error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Hi sandytechy20,

Thank you for your feedback.

Unfortunately, the issue is not resolved. Kindly note that the new cartridges that were supplied by HP under the insta link support are brand new (unboxed yesterday) and are significantly bigger than the previous cartridges that were again supplied by HP and that were working fine. It is simply wrong cartridges that do not work with my printer and need to be replaced.

Could you please supply the previous cartridges type? Thanks!

HP Recommended

@szach74 

 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

HP Recommended

Hi @Sandytechy20

 

Unfortunately, I have not receive your message yet. Could you please prioritise this?

 

Thank you in advance for your attention.

 

Best regards,

Stavros

HP Recommended

Kind reminder 

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