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01-30-2023 04:55 AM - last edited on 01-30-2023 07:15 AM by Ric_ob
For the last week I have been unable to print anything with my HP ENVY 4527 displaying the error "Remove and reinstall the indicated ink cartridge, making sure it is correctly installed". This error has only occurred since I replaced my black ink cartridge posted to me as part of my Instant Ink account.
I've read through the HP support page on the issue and tried all the suggestions listed there, but I am still getting the error.
I am subscribed to HP Instant Ink, so only use genuine HP ink cartridges in the printer.
I cannot find a way of directly contacting someone at HP, so I would be very grateful if an HP representative could reply to this thread so that I can get a replacement black ink cartridge for the printer.
I need to print items for work-related tasks, so I would appreciate a prompt response.
01-31-2023 09:57 AM
Welcome to the HP support community.
I understand that you are getting cartridge error, I am glad to assist you.
If you have tried all the steps mentioned in this HP document:- Click here
And if the issue still persists, to assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Keep me posted.
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