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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP ENVY 4527 All-in-One Printer
Product: HP ENVY 4527 All-in-one printer.
 

For the last week I have been unable to print anything with my HP ENVY 4527 displaying the error "Remove and reinstall the indicated ink cartridge, making sure it is correctly installed". This error has only occurred since I replaced my black ink cartridge posted to me as part of my Instant Ink account.

 

I've read through the HP support page on the issue and tried all the suggestions listed there, but I am still getting the error.

 

I am subscribed to HP Instant Ink, so only use genuine HP ink cartridges in the printer.

 

I cannot find a way of directly contacting someone at HP, so I would be very grateful if an HP representative could reply to this thread so that I can get a replacement black ink cartridge for the printer.

 

I need to print items for work-related tasks, so I would appreciate a prompt response. 

 

Best wishes

Vincent

 

3 REPLIES 3
HP Recommended

@VincentOB

 

Welcome to the HP support community.

 

I understand that you are getting cartridge error, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, to assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Hi,

 

I have replied to your direct message as I have followed numbers 1-3 in the list of possible fixes mentioned in the link you sent to me but the black cartridge error remains.

 

Vincent 

HP Recommended

Hello, 

 

I have received the ink cartridges shipped to me and installed the black ink cartridge in the printer but the error remains. 

 

Can you suggest other possible fixes?

 

Thanks

Vincent

 

 

 

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