HP Envy 4527 Printer keeps reverting back to only printing in black and white - Windows 11

[Cejc]

HP Envy 4527

My printer keeps reverting back to only printing in black and white despite all settings suggesting it will print in colour. I have tried deleting all printer settings and reinstalling but it just keeps reverting back.  I have wasted so many ink credits and paper on this that it is getting really annoying. The only solution I can find is to uninstall everything and then set up again, but this only lasts a short amount of time. I can't do this every time I need to print something in colour.  I think the problem lies in the 'port'.  When the printer is set up it is linked to a WSD port rather than a TCP / ICP port (which works fine) but the only way to get it to print in colour is to manually change the port every time I want to print.  Although the option to delete the WSD port is there, when deleting the WSD port, it just won't disappear.  My printer worked fine with Windows 10.

Thanks

[Elohi_NR · Accepted solution]

Hi @Cejc,

Welcome to the HP Support Community. 

I'd like to help!

Excellent description and a great diagnosis. It is greatly appreciated.           

Update the drivers. Click here

If you performed all the steps from this document and still having issues, then the printer needs to be checked. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Cejc]

Hi, apologies for the delay in responding to you but with one thing or another, today is the 1st opportunity I have had to follow your instructions and hopefully, rectify my problem.  That being said, I've now printed 2 documents and so far, both have printed in colour without my having to go into the printer properties and change the port manually.  Fingers crossed and thank you for your help.

[Elohi_NR]

Hi @Cejc,

Fantastic 🙂 I truly appreciate your time and patience in getting this issue resolved.  

If you need further assistance, feel free to reach out to us.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!