HP Envy 4527 - cannot print. connect printer to update hp instant ink status

[Gd98]

Can't print, keep getting this message, tried a factory reset, and went through all the troubleshooting I can find, still not working

[Jerry_57]

Hi @Gd98,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

When the HP Envy 4527 printer displays an error message related to Instant Ink status and fails to print, it typically indicates connectivity issues or ink cartridge errors. Here are the steps to troubleshoot and resolve these issues:
 

Check Internet Connection:
 

• Ensure your printer is connected to the internet either via Wi-Fi or an Ethernet cable. HP+ printers and printers enrolled in HP Instant Ink require an internet connection for Web Services to function properly.

Update the HP App:
 

• Confirm the HP app is updated to the latest version. This can fix setup or connection issues.
   
• Visit 123.hp.com through a browser on the device with the HP app to update the print app.

Printer Connection Status:
 

• Check the Wi-Fi light on the printer control panel. If it is solid, the connection is active. If blinking, reconnect the printer to the network.

Remove and Reinsert Ink Cartridges:
 

• Turn on the printer and open the cartridge access area.
   
• Wait for the carriage to become idle and silent. Remove and reinsert the cartridges, ensuring they are properly seated.

Reset Web Services:
 

• Open the printer's Embedded Web Server using the IP address.
   
• Click the Web Services tab and perform a "Reset Web Services" if connected with HP+ only.

Reconnect First:
 

• Disconnect any USB cables from the printer.
   
• Use the Wireless Setup Wizard to reconnect the printer to your network through the Embedded Web Server.

Check Firmware Updates:
 

• Ensure printer firmware is up-to-date. HP regularly releases new firmware versions with enhancements or issue fixes. Do not turn off the printer during updates. Update the firmware on an HP printer | HP® Support.
    

I hope this will help.

 

Take care and have a good day.

Jerry_57
HP Support

[Gd98]

Hi Jerry thanks for getting back to me.

Check Internet Connection: The printer is connected to wifi, I have a solid blue light. I have tried a factory to reset and reconnected it to the wifi.
 

Update the HP App: I've checked the Google play store, and I have the latest app version.

Printer Connection Status: I have a solid blue light
 

Remove and Reinsert Ink Cartridges: I have removed the cartridges and re-inserted them. I tried inserting a brand new cartridge as well, makes no difference.
 

Reset Web Services: I have disabled and re-enabled Web Services from the Printer Web Services tab.
 

Reconnect First: I've also tried going through the Wireless Setup Wizard to connect to the wifi, makes no difference.

Check Firmware Updates: I bought the printer in 2019. I do get the message "Updating the Printer. The Printer is being updated. This process might take serveral minutes. You can check the HP Instant Ink Status by touching the envelope iconon the home screen" OK but I never get a message to say update complete. When I check in the app, it says there are no software updates for the printer. Also the envelope icon has a minus - symbol next to it. When I try to press the envelope icon to check the status I get the "cannot print. connect printer to update hp instant ink status" message

[Jerry_57]

Hi @Gd98,

Thank you for your response.

Could you please share the serial number of your printer?

Here is the link to find the product serial number: - Click here
 

Find product and serial numbers for HP PCs, printers, and accessories | undefined

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.

Jerry_57

HP Support

[Gd98]

Hi Jerry,

Here you go  (edited)

[Jerry_57]

Hi @Gd98,

Thank you for your response.

We found that the Tri-color Ink cartridges are low in ink.

Kindly share your complete shipping address to place an order for you in a private message.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

Jerry_57

HP Support

[Gd98]

Hi Jerry,

The tri-color cartridge was low. I have 2 brand new sealed tri-color cartridges, I have opened one and inserted it, the printer registers that tri-color is now full, but it still fails to connect.

[Jerry_57]

HI @Gd98,

Thank you for the update.

Kindly clean the ink cartridge contacts and check.

To clean an HP ink cartridge, start by running the automatic "Clean Printhead" tool from your printer's settings menu (via computer, HP app, or printer screen). If this fails, manually clean the copper-colored nozzle using a lint-free cloth or cotton swab slightly dampened with warm, distilled water, then allow it to dry completely.

Kindly log in to your Instant Ink account and check if the printer is listed or not.

Please try to add the printer and check.

Regards
Jerry_57
HP Support

[Gd98]

Hi Jerry I cleaned the heads, it works on the printer.

I can see the printer in the app on my laptop, but when I go to HP Connected the printer is not listed and I can't see any way to add it 

[Gd98]

Actually I can see it but it's failing to connect